The Penn State Center for Service Enterprise Engineering (CSEE) is the first U.S. academic center devoted solely to the study and practice of service engineering. 

We take an interdisciplinary approach to the study, design and implementation of service enterprises that emphasizes revenue management, workforce planning, enterprise collaboration, and service quality management.

Using our expertise and quantitative tools, CSEE focuses on aiding the service aspect of for-profit organizations in various sectors.

Sector Focuses: •Hospitality •Recreation •Transportation •Telecommunication •Security

Service Focuses:  Pricing •  Resource allocation •  Demand management •  Call center efficiency •  Training of employees  Salary/bonus setting  Employee retention

Quantitative Tools: Optimization Stochastic modeling Decision analysis Financial engineering Game theory Interactive Simulation

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